Return and refund policy

Return:

30-day refund: Returns undamaged/unused SAYYEAH within 30 days from the date of purchase of the product and get a full refund.

You can contact us at sales@sayyeahus.com to obtain a return address and return label. SAYYEAH is not responsible for shipping costs that customers return on their own.

Once the returned item is checked at the warehouse, the refund or exchange process begins. Accessories sold on the website are non-refundable.

30-day return policy

Does the return have to include all accessories?

yes

Do I need to return my order in its original packaging?

yes

When do we perform a refund?

After receiving the returned package (if the customer returns the product to our warehouse)

When do we perform a replacement?

After receiving the returned package (if the customer returns the product to our warehouse)

Shipping refunds

1. For defect-free products/products that are no longer needed, the buyer is responsible for return shipping costs. We will deduct the shipping fee of  $250/pc at the time of refund.

2. For defective products, sayyeah is responsible for the round-trip shipping costs.

Refund time limit

After 30 days, we will not be able to accept a full refund. The refund will be 10%-50%, depending on the actual problem and situation. Shipping costs are non-refundable.

Returns the RMA validity period

30 days (from the date of RMA creation).

 A Return Material Authorization (RMA) must be requested from sayyeah within 30 days of receiving the shipment. To request an RMA, please contact the sayyeah service team via email .  Sayyeah is not responsible for the shipping costs of packages returned by the customer himself.

If the item does not meet the above requirements, it may be refused a return.

 

Refund:

Refund Terms

Quality issues

Full refunds and partial refunds are accepted

 

Received the wrong goods

Free exchange or full return refund

The accessory is damaged or missing

Free accessories or partial refunds

The package cannot be delivered or is lost

Resend or a full refund is accepted

The customer cancels the order before the package is shipped

Full refunds are accepted

About the refund difference

1. Partial refund of the difference within 15 days

2. Not accepted within 15 days (gifts available).

Note: sayyeah reserves the right to organize any event promotion.

The customer provided the wrong shipping address

Customers will need to pay an additional $250 (actual shipping fee) to resend it

The customer refuses to accept the package or does not want the package due to a non-quality issue

We will refund the shipping fee of  $250 (actual shipping) or the customer will need to pay an additional $250 (actual shipping fee) to resend.

For different time periods

1. Within 30 days: When we refund a defect-free product/product that is no longer needed, we will deduct $250/piece for the shipping fee  (actual shipping ).

2. 31-90 days: 10%-60% refund, subject to actual problems and circumstances. Shipping costs are non-refundable.

The time limit for compensation

For returned or exchanged items, we will need to process the solution 3-6 business days after receiving your item.

After this time, the refund time frame is as follows:

  • PayPal account refund: Up to 48 hours
  • Credit card refund: 7-14 business days

 Return address:

3700 Corporate Ave

Plover, WI 54467

Email: sales@sayyeahus.com

 

NOTE:

  • Courier shipping costs are non-refundable.
  • The customer should always keep the box or provide a similar box.